Our Client Care team is available to assist you via:
Email: info@lamaisonvantee.com
Phone: +31 6 21401218
We aim to respond within 24 hours on weekdays.

Orders are processed within 24 hours on working days.
Delivery times:

• Netherlands: 1–2 business days
  
• Belgium & Germany: 2–4 working days
  
• Other EU: 3–7 business days
  
• Outside EU: 7–14 working days
  

During busy periods, delivery may take a little longer.

Yes.
Once your order has been shipped, you will automatically receive a Track & Trace code by email with which you can track your package.

• Netherlands: €2.99
  
• Europe: €8.99
  
• Free shipping on orders over €40

Any import duties or customs charges outside the EU are the responsibility of the customer.

You have the right to cancel your order within 14 days of receipt without giving any reason.

After cancellation, you have another 14 days to return the product.

Conditions:

• The jewelry must be unworn and undamaged
  
• The product must be returned in its original packaging
  
• The product must not show any signs of use
  

Return costs are fully borne by the customer.

We may withhold reimbursement until we have received the product.

After receipt and inspection of the return shipment, the purchase amount including standard shipping costs for the outward shipment will be refunded within 14 days via the same payment method.

Additional shipping options selected are non-refundable.

Yes.
Our jewelry is made of high-quality stainless steel and is completely water resistant.

You can wear our jewelry while showering, swimming or exercising without affecting its quality or appearance.

No .
Our jewelry is designed to retain its color and finish for a long time.

Thanks to the use of premium stainless steel, they are resistant to water, perspiration, perfume and daily use without discolouring.

We offer a warranty on manufacturing defects.
Damage due to misuse or normal wear and tear is not covered.

If in doubt, always contact us at info@lamaisonvantee.com .